Packages are usually shipped within 35/40 days of receipt of payment and sent via Fedex (excluding Italy). Door to door delivery in 2/3 days. 100% insured shipping. Since all our chandeliers are handmade to customer order, we need around 35/40 days to make the goods
All items will be shipped unassembled especially Murano chandeliers.
Shipping costs include the cost of vacuum packing and cardboard box. Packaging costs are fixed, while transport costs vary according to the volume of the shipment. We recommend grouping your items in one order. We cannot group two distinct orders placed separately, and shipping costs will be applied to each of them. Your package will be sent under your responsibility, but special attention is paid to fragile objects. For greater safety during transport, we recommend that you also purchase the relative wooden crate.
The boxes are reasonably sized and your items are well protected. Orders over €8,000.00 (only the discounted price of the item), will be packed, free of charge, in an extra wooden crate.
We do not ship to P.O.Box addresses (excluding Arab countries). Make sure you enter your address correctly. If we have to re-ship an item due to an address error, you will be responsible for the costs.
Since all our items are handmade "to measure" and "personalised" according to the customer's order, therefore not resalable to other consumers, you cannot return the goods produced without prior agreement and authorization with the our administrative office and in any case within 14 days of the delivery date. All returned goods must be in original condition and returned prepaid in the original packaging, packed inside another cardboard box. We are not responsible for lost and/or damaged returns. We guarantee your satisfaction with our products, the handwork guarantee is included with most products.