Terms and conditions
Lacks and behind orders
Not all our items are in stock, so sometimes occur failings. We will charge for buying the item when it is in production list and you will be notified by email. If there are delays in production, you will be notified within 1 week of receipt of order. Since all our chandeliers are handmade on Customer's order, we need about 35/40 days to do the goods.
If you have problems with your order, or receive damaged goods, in error or missing, send us an email to firstname.lastname@example.org.All of our shipments are insured 100%. We recommend that you check the goods upon receipt and, if you find any damage caused by transport, to tell us what happened within 3 days via email or fax. After this period we will not refund and / or send replacement parts.
About the product
If you need more information about any product, please feel free to contact our Customer Care at +39 3381375676, we will be happy to assist you. Prices are subject to change without notice.
Given that all our items are handmade "to measure" and "personalised" according to the customer's order, therefore not resalable to other consumers, we cannot return the goods produced without prior agreement and authorization with our administrative office and in any case within 14 days from the delivery date. We guarantee your satisfaction with our products, the handwork guarantee is included with most products.
Customs fees are different for each destination country and will be charged to the customer.
EU VAT rates
All orders from European Union countries will be charged the VAT% (Value Added Tax) of the respective country both on merchandise and transport. The companies holders of European VAT will be exempt from this fee by inserting your own number in the appropriate box at the order. All orders outside the European Union will not be VAT taxed.
This is the list of the VAT rates applied for every country: